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About

Stop wasting time digging through outdated client information.

Prepare for client meetings quickly and effortlessly with up to date, actionable information.

 

Touchstone Pathway is a real-time reference point for heartfelt life decisions that impact clients financially. Go beyond simple goal identification. Our client data gathering solution identifies the keys to goal attainment.

Touchstones: the beliefs behind client goals.

Pathways in order to help your clients achieve them.

Save time and money with our user-friendly interface and turn plans into action.

Goal

Desired Outcome

What does the client want to accomplish?

I am currently saving regularly, primarily through employer sponsored retirement plans or other qualified accounts towards my future goals and aspirations. I am somewhat confident this will be sufficient for my desired lifestyle.

Touchstone

Beliefs and Motivations 

What is the emotional connection to the goal?

“I am willing to save and make financial sacrifices now so that I can expect to have sufficient resources to fund all of my goals and aspirations in the future. I feel this way because I don’t want to live a beggarly life of scarcity after I quit working. If something happened and I no longer had money for ‘retirement,’ I am somewhat confident that the government or other services would care for my basic needs and somewhat doubtful that my family would care for my needs.

Pathway

Strategies and Action Plans

How is the goal going to be achieved?

I am contributing the maximum allowed into my employer sponsored retirement plan. I am contributing a certain dollar amount ($____) into my Individual Retirement Account. I am currently saving approximately $ _____ into my taxable account(s) annually. If it turned out I couldn’t meet all my retirement/spending goals by the age I wanted to retire, I would consider working a year or two more to fund all my goals, but that’s really all I can handle.”

Goal

Desired Outcome

What does the client want to accomplish?

“If I had to accept care, my most favorable option would be to hire help to care for me in my home and my least favorable option would be to have my family to care for me in their home. I would want help caring for myself, either in my home or in a facility, if I could no longer bathe myself safely, if I could no longer cook or obtain nutritious meals, or if I could no longer use the restroom by myself safely. If I show signs of cognitive impairment, I would want my advisors to alert my spouse or immediate family members.”

Touchstone

Beliefs and Motivations

What is the emotional connection to the goal?

“Regarding Long Term Care and LTC insurance, I believe that I should consider LTC insurance, but the thought of paying for it makes me cringe. I am mildly concerned about paying for the cost of Long Term Care if or when I may need it.”

Pathway

Strategies and Action Plans

How is the goal going to be achieved?

“As I age, I would be interested in an assessment of my home to ensure it will continue to be safe for me, an assessment of my long term care needs to see if I might benefit from a different arrangement. To help pay for LTC expenses, should we need them, we have a plan in place at an annual cost of $___. To keep my long term care plan up to my standards obtain LTC insurance that cover at least 80% of our anticipated lifestyle needs, I/we’ll own a plan that includes an inflation rider, and I/we’ll monitor costs of facilities in my /our area.

Goal

Desired Outcome

What does the client want to accomplish?

“In the next 5 years, I can reasonably expect to need maintenance on my home’s roof, HVAC, and driveway. Regarding predictable home maintenance costs in the next 5 years, I expect to spend $20,001-$25,000.

In the next 5 years, I can reasonably expect to complete home improvements on my home’s bathroom(s), basement, and flooring. Regarding scheduled home improvement costs in the next 5 years, I expect to spend $15,001-$20,000.”

Touchstone

Beliefs and Motivations

What is the emotional connection to the goal?

I believe home repairs should be funded by my emergency fund and/or savings. If it came down to it, there are sufficient funds there to cover anything my insurance wouldn’t. Home improvements should be funded by my liquid savings. If I’m making an improvement, I will plan and save for it in advance. In regards to home improvements, I believe we should make our home comfortable for the needs of our family but avoid extravagance.

Pathway

Strategies and Action Plans

How is the goal going to be achieved?

“To account for these costs, I will save $5,000 per year into my liquid savings account. I will begin making home repairs when I reach $20,000 in savings and continue with improvements as I can afford them.
To keep my plan for home repairs and improvements up to date, I want to review it yearly with my advisor.

Take a Look at How it Works!

A Client Data Gathering Solution Created

for Financial Advisors by Financial Advisors

Use our library of pre-made client surveys or customize, edit, and create your own surveys to fit your specific needs.

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Easy to Set Up
  • Got a ton of contacts? No worries!
  • Import contacts directly into Touchstone Pathway from major CRMs like Redtail, Salesforce and Junxure.
  • Use Touchstone Pathway alongside other software.Discover deeper client insights and improve client engagement.
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Easy for Clients to Use
  • Clients answer simple questions about themselves and their financial beliefs.
  • Client Dashboard acts as a “Decision Architecture,”a heartfelt reference point to help them stay the course as life ebbs and flows.
  • Advisors and clientsuse Touchstone Pathway as an enduring guide. Review and update before or during a meeting to keep information accurate and relevant.
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Easy to Implement and Customize
  • Edit the survey templates or create your own so that your client interactions are uniquely yours.
  • Email surveys to many clients at once or individually.
  • Send reminders to complete or update surveys.
  • Edit completed surveys to fully reflect each client’s own language and personal data.
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Easy to Learn from the Wisdom of the Community
  • As new surveys and survey edits propagate, our team will manage Touchstone Pathway updates based on rankings of popular survey changes and additions.
  • Proud of your new or revised surveys? Share them with the community directly so that others will benefit too.
  • Have an idea for service improvements? We are listening. Let us know what you want to see next.

Neat! Where did you get the idea for this new kind of client data gathering solution?

Touchstone Pathway was envisioned and founded by Robert V. (Bob) Bolen, CFA, CFP®, CeFT™, and President and Founder of Envision Wealth Planning, an integrated wealth management firm located in Nashville, TN.

The service was inspired by a deeply held desire to impact clients’ lives for the better. Bob is a lifelong learner in the varied and different approaches to Financial Life Planning, having been in the financial services industry for close to 30 years.

Bob took the needs that he saw while running his own company and tested them with other advisors in the industry. He found that other advisors saw the same gaps in their financial planning resources. Touchstone Pathway was refined and tested for more than a year to be of utmost benefit to advisors and their clients in the real world.

Wait — Who is Bob?

Robert V (Bob) Bolen is a Chartered Financial Analyst, a Certified Financial Planning Practitioner®, and a Certified Financial Transitionist®. He is also a Certified Financial Behavior Specialist with the Financial Psychology Institute. His firm is headquartered in the Nashville, TN area.

At his practice, Bob struggled to remember the many details that pertained to his clients’ financial goals. Despite all of the software on the market, there wasn’t a solution that allowed advisors to know clients at a deeper level and easily access it when needed.

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This is only the beginning of our journey to save

advisors and their clients time and money.

The future of Touchstone Pathway makes sophisticated, personal client data work smarter while making an advisor’s insightful decision-making process easier. Touchstone Pathway will eventually measure demographics, psychographics, beliefs, and action plans against reality, tax rules, and best practices in order to improve the decision-making process.

Soon, Touchstone Pathway will:

  • Summarize all of your important financial documents such as estate planning, insurance, tax returns, personal financial statements.
  • Notice a shortfall in a Goal, or deviation from a Pathway, and alert the advisor or client.
  • Alert advisors to a change in the cost of a client goal.
  • Consider new IRS rules.
  • Flag impacts of aging, such as a client turning 50, 59 ½, or 70 ½.
  • Maintain a library of articles to send to clients on relevant topics.
  • Respond with an alert and/or revised potential Pathway.

 

Have an idea for service improvements? Our team is listening! Let us know what you want to see next.

Engage Your Clients at a Deeper Level

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